Shipping & Returns Policy

Shipping Policy
We deliver products Australia wide using Australian Post. Standard Shipping costs are free. Orders are generally dispatched within 2 business days (excl. public Holidays) and shipping times are estimated at between 3-7 business days depending on your location within Australia. Requests such as: "leave at door" is done totally at purchaser's own responsibility.

International orders below AU$300.00 attract a flat fee of AU$30.00 per shipment, shipping times are generally 7-14 days.

Shipping Destinations:
Gaylia Kristensen Australia ships goods to most countries Worldwide, however all International orders are the responsibility of the recipient and can be subject to local customs charges, duty and taxes.

Refund Policy
Please choose carefully.  We do not normally give refunds if you simply change your mind or make a wrong decision.  You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn’t perform as advertised.  All returns must be made via registered mail; no refund will be made for return postage costs.